"Casino felt oddly quiet and I expected quicker service"
I didn’t really enjoy the casino atmosphere. It just had this weird empty vibe, especially for a weekend night when I expected it to feel more lively. Some areas had music blasting way too loud, while other spots were so quiet it felt awkward to even hang around.
The staff was fine overall, but when I needed help, I expected a faster response. Between that, the lack of energy, and the machines feeling tight, I didn’t feel like sticking around long. I ended up leaving and going somewhere else
teresa_Marquardt83
May 29, 2026
"Check-in took way too long"
I got there already exhausted, and then check-in took forever. The staff wasn’t rude or anything, but they didn’t seem very helpful either, and the line was barely moving. At one point I was just standing there thinking, how is this okay? Definitely not the best way to start the stay.
pauline-Brock
May 28, 2026
"Parking was fine, just a little confusing"
The garage was close, which was nice, but I’ll admit I was a bit unsure where to go at first. The signs weren’t super clear to me, so I had to slow down and double-check a little. Overall, it worked out okay...
evelynconley6523
May 26, 2026
"Way too loud if you actually want to sleep"
Stayed here for the weekend and barely slept. The room itself was decent, so it’s not like the place was a total dump, but the noise was ridiculous. People were yelling in the hallway, doors were slamming all night, and the music from downstairs just kept going like nobody there had ever heard of basic courtesy. I get that it’s Vegas and some noise is expected, but this was next-level obnoxious. Maybe it’s fine if you’re there to act like a clown and party all night, but if you want any real rest, I’d look somewhere else.
hello_ismael485
May 24, 2026
"My housekeeping situation was honestly kind of a mess"
I’m not usually one to complain, but wow, the housekeeping experience was frustrating. I expected the room to be properly cleaned, and instead it felt like someone rushed through it in five minutes and called it a day. There were little things everywhere that made it obvious nobody really checked properly. I get that people are busy, but come on, basic cleanliness shouldn’t feel like asking for a luxury upgrade.
annie_Zolocsik94
May 17, 2026
"Pool day was kind of a letdown"
The pool itself looked nice, but it was way too crowded and not very relaxing. Service took forever, and we had a hard time finding chairs anywhere. When we mentioned it to support, it felt like they were blaming us for not planning better instead of acknowledging the issue. Just wasn’t the chill pool day we were hoping for
joelparkerson0462
May 13, 2026
"Not gonna lie, the stay was alright..."
Not gonna lie, the stay was alright overall, but the room definitely needed a little attention. The sink was draining slowly, and the AC made noise during the night, which was kind of annoying. The staff was friendly and helpful, I just wish the maintenance stuff had been taken care of a bit faster.
Lauryn_keifer89
May 07, 2026
"Casino service left me feeling unsure"
I stayed at Virgin Hotels LV and spent some time in the casino, the service kind of let me down. It wasn’t even that busy, but getting a drink felt like way more effort than it should’ve been. A couple of the staff came across like helping was a bother, which made me feel awkward asking for anything.
The casino looked nice, so I wanted to enjoy it, but the whole vibe felt a little cold. I also asked a basic question about rewards and got sent from one person to another, which always makes me nervous because I hate feeling like I’m being fooled or given the runaround. It wasn’t the worst experience ever, but I definitely expected better.
Roy_ward81
April 30, 2026
"Good perks if you’re playing"
I was feeling mentally drained by the time I was done, but the comps were actually fair if you put in some play. Nothing over the top, but decent enough to notice...
hello_carolyn723
April 25, 2026
"Pretty limited selection"
My first impression was that there just wasn’t much to choose from. The food options felt limited for us, so we didn’t have a lot to get excited about
hello_kelly067
April 14, 2026
"I brought my dog with me thinking..."
I brought my dog with me thinking it would be an easy stay, but it felt like a hassle pretty much the whole time. The staff didn’t seem very helpful either, which made it even more frustrating. Just didn’t feel as pet friendly as they Advertise
AmberRojas
April 10, 2026
"I had a hard time trying..."
I had a hard time trying to book with my screen reader. It just wasn’t accessible enough, and I couldn’t get through the process properly.
mathew1978
April 03, 2026
"Nice room, but the bed was kind of a letdown"
Stayed here over the weekend the room looked nice when I walked in. Clean enough, decent setup, no major complaints there. But wow, the bed was just not doing it for me. It felt too firm, and the pillows were kind of disappointing too. I slept okay, so it wasn’t a total disaster or anything, but I was definitely hoping for something more comfortable. Still, the place was fine overall.
YvonneMiranda
March 27, 2026
"I had a problem at first..."
I had a problem at first, but to be fair, support sorted it out quickly. Things can happen, and I appreciate that they took care of it without making it a hassle.
john.Coleman
March 23, 2026
"I expect clearer pricing at checkout"
The checkout process was frustrating because extra fees didn’t show up until late in the process. I don’t mind paying the final price if it’s shown upfront, but I personally expect everything to be clear before I’m about to hit purchase. The total ended up feeling a bit sneaky.
virginia.Dutton
March 22, 2026
"Decent show, but the setup could be smoother"
I went to a live event at Virgin Hotels Las Vegas, and the show itself was good overall. I’m not super hard to please, but I do have a certain standard for big Vegas events, and the check-in process didn’t really meet it. The lines were moving slowly, and different staff members seemed to be giving different directions, which made getting inside more frustrating than it needed to be.
Once we were in, it was still an okay night, but the sound was way too loud in some areas and the drink prices felt over the top even by Vegas standards. I wouldn’t say it ruined the evening, but for a venue like this, I expected things to feel a little more organized and polished
Robert-christopher
March 19, 2026
"Nice stay, but fees stack up"
Clean room, easy layout, no real headaches. Staff were fine—polite enough, not especially warm, but no issues.
Main downside was the resort fee plus a few extra charges that didn’t feel super clear until checkout. I get it’s Vegas, but it still makes the rate feel a bit sneaky.
I’d maybe stay again if the nightly price was cheap, but I’d read the fee details first next time.
John_sawyer00
March 08, 2026
"Nice room, but darker than I expected"
The room had a cool design and definitely looked more stylish than a lot of places I’ve stayed, but the lighting felt a little off. Compared to other rooms, it was darker than I’d like, especially when getting ready or trying to read. Still a nice stay overall, just wish it had better lighting
hello_kathleen454
February 19, 2026
"Had a good time at the bars overall..."
Had a good time at the bars overall. The vibe was easygoing and that one place had a nice energy, even if I can’t totally remember what it was called.
JohnHood_41
February 16, 2026
"The beds were seriously the highlight for me"
I stayed at Virgin Hotels Las Vegas for a couple nights, the bed was probably my favorite part of the whole stay. I know that sounds kind of simple, but after walking around Vegas all day, the bed really makes a difference. The mattress had that nice soft feeling when you first lie down, but it wasn’t so soft that you sink in and wake up with your back hurting. It still felt supportive, which I really appreciated. The pillows were good too, not too flat and not overly puffy, so I actually slept well both nights. My only small complaint is that the sheets felt a little warm for me, and I usually prefer cooler bedding when I sleep. But overall, I had a solid stay, and the comfort of the bed definitely stood out.